FAQ's

What are the delivery options available?

Currently, as a company specialising in handcrafted and hand-packed products, we offer standard shipping as our sole delivery option within the UK.
This approach allows us to maintain the quality and integrity of our products from creation to delivery. We appreciate your understanding and are committed to ensuring your order arrives safely and promptly.

Can I change my delivery address?

If your order has been placed but not yet dispatched, we are able to amend the delivery address upon your request. Please send us an email with your new address details, and we will update your order accordingly.
However, if your order has already been dispatched, we are unable to make any amendments to the delivery address. In that case, we unfortunately cannot redirect the package.

Can I amend my order after it has been placed?

If your order has been placed but not yet dispatched, it is possible to modify it. Please send us an email with your requests and we will assist you as best we can

What if my order arrives damaged?

All our products are packed with care and carefully wrapped to avoid transit damage.However, should your order arrive damaged, rest assured, we are here to resolve the issue promptly.

We are committed to making it right by offering a replacement or a refund, depending on what suits you best.

Please contact us and provide the following details:
The order number, the name, and a photo of the damaged item.

Can I return my order?

Should you wish to return an order that remains unopened and unused, we kindly request that you reach out to us through our contact form. This form is easily accessible on our website under the "Delivery & Returns" section. 

How can I track my order ?

To track your shipment, please refer to the shipping confirmation email we sent you. This email contains a tracking link and number that allows you to monitor the progress of your delivery in real-time. If you encounter any issues or have further questions about your shipment, do not hesitate to contact our customer service team for assistance.

Are there age restrictions on your products?

Due to the alcoholic content in our products, there is an age restriction in place; you must be 18 years or older to purchase our products.

It is an offence to purchase or attempt to purchase alcohol if you are under the age of 18 (Section 149, Licensing Act 2003). Please drink responsibly.